At Charline Tendance, we do everything we can to offer you a pleasant and worry-free shopping experience.
Delivery provided by our suppliers:
The delivery of your orders is directly ensured by our suppliers, which allows us to offer you competitive prices and, very often, free delivery. The transport costs are calculated as accurately as possible in order to make fashion accessible to all.
Right of return within 15 days:
Have you changed your mind? No problem! You have 15 days from the receipt of your package to return it to us free of charge. Returns are accepted for any reason, with the exception of custom-made items.
Lost package: refund within 35 days:
If your package has not arrived within 35 days from the date of shipment, it will be considered lost. In this case, we will proceed with a full refund of your order.
Returns: Terms & Conditions
Returns are accepted for all items, except for custom creations. These can only be returned to your specifications if there is a proven quality defect.
How do I make a return?
To make a return, please contact our customer service team who will guide you through the process. We will provide you with a prepaid return label to send your package back for free.
Our commitment:
At Charline Tendance, your satisfaction is our priority. We strive to provide you with a seamless and enjoyable shopping experience. If you have any questions, please do not hesitate to contact our customer service.